Maid In The North

Meet Andrea Thompson, the Owner Behind Maid In The North in North Bay

When you book Maid In The North, you are dealing with Andrea Thompson, and there is a good chance she will be one of the two people who show up at your door. She was born in Parry Sound, lived in North Bay through high school, then went back to Parry Sound and started her family. She is a mom of three, the oldest of six kids, and, as she puts it, she has spent her whole life cleaning up somebody else's mess. On October 3, 2026 the business turns four.

Her reviewers describe a team that is quick, efficient, friendly, flexible and fair. Andrea describes it more simply: they are real people. Some clients like to talk while the team works, and the team lets them, because sometimes a person just wants the company.

House Cleaning in North Bay Since 2022, Built Around Daycare Hours

Andrea moved back to North Bay six years ago, when she finally decided to go to college at 33, pregnant with her youngest son. It was the middle of COVID. She took hairstyling and realized afterward it was not going to be her industry. What she needed was work that could support her family inside daycare hours, so she started with a mop and a bucket and built the business herself. Revenue doubled in year one, tripled by year three, and quadrupled in year four.

Today Maid In The North runs Monday to Friday with a small team Andrea hand picks. She has let people go for not fitting, and she says so. Everyone who works in your home has to have the same empathy she does, and everyone is bondable. The business is fully insured.

What to Know Before You Hire a House Cleaner in North Bay

Here is what Andrea wishes every homeowner understood: you are not buying cleaning, you are buying back time with your family, and that is worth more than the hourly rate. A cleaner who is not bondable, not trustworthy, or not doing a good job is making your life harder, not easier. So before you hire anyone, ask whether they are bondable and insured, and read their reviews.

She will also tell you that "I just need an hour" is never an hour. Maid In The North books a three hour minimum for a maintenance clean, which for a team of two is about an hour and a half in your home. That is the sweet spot for keeping a house maintained every two weeks.

Routine Cleaning, Deep Cleans, and Move Outs Across North Bay and Area

Most clients are on a bi weekly rotation. Some are weekly, and instead of monthly Andrea runs every four weeks so the schedule stays predictable. She keeps the same cleaner on the same house whenever she can, and if someone is sick she still sends a replacement rather than cancel. Clients tell her they look forward to their Tuesday.

A deep clean is a six hour minimum, because the team books off the whole day for it, and a big house can run twelve hours or more. Clients already on the maintenance list get a discount on it. Move in and move out cleaning, post renovation cleaning, and add ons like the inside of the fridge and oven, window washing and wall washing round out the list. Maid In The North works within about thirty minutes of North Bay. Further out, the team has been known to make it work if you agree to a travel fee, and Andrea is honest when a call is too far out to service properly.

Community Votes Platinum Three Years Running

Maid In The North has taken the Community Votes award in North Bay every year since it started, three years running with platinum, and picked up a Canadian Choice Award last year. Andrea credits her Facebook following for a lot of it. She posts the wins and the hard days both, and when a schedule opens up, one post fills it.

She does not pay for advertising. New clients come from referrals, the website, and the wrapped car that people spot at school pickup. A lot of her clients are police officers, teachers and nurses.

What Customers Say About Maid In The North

Ask Andrea what she would want a review to say and it is not about the cleaning. It is the personalities. Her favourite messages are the ones about her staff: she was so great, thank you so much, such a lifesaver. Reviewers back her up. One family wrote that the team went above and beyond to help their daughter so she could spend her time with a newborn. Another says they get even the littlest of details and take one more thing off your plate.

A Team You Can Trust in Your Home

Andrea does not hire off job boards. Her people come through friends, and the newest hire is her lead cleaner's twin sister, starting in October. The rule inside every house is simple: act as if there is a camera in every room, and be respectful whether the client is home or not. That is why she has turned down work, including Airbnb turnovers, that does not fit how the team operates.

Commercial Cleaning Is Next

Andrea is in the Business Centre's six week program for young businesses this fall, working toward funding for commercial equipment. An eighteen thousand square foot building is lined up for evening cleaning once the tenant moves in, and she plans an evening crew for commercial work while her day team keeps the homes. Ask if you have a space that needs someone after hours.

What to Expect When You Call Maid In The North

Call or send the form on the website with what you need. Andrea will set you up on a weekly, bi weekly or four week rotation, or book a deep clean for a whole day. Expect two friendly people, their own supplies, and a house that lets you sit down with your kids when you get home. As Andrea says, that is the whole point.